Refund policy

Returns & Exchanges

  • Return Authorization: Please CONTACT US to request a Return Authorization prior to returning any item. Memphis Drum Shop reserves the right to refuse any shipment sent without return authorization. Return Authorizations may be issued within 7 days of the date you received your purchase. Items should be returned within 7 days of the Return Authorization.
  • Returns must be in original condition with the original packaging, receipt, paperwork, and product documentation if applicable (Certificate of Authenticity, owner's manual, warranty card, quick start guide, cds, bags, etc.).
  • Transaction Fee: All returns have a 4% restocking fee to cover the purchase transaction fee.
  • Pre-Boxed Items: Manufacturer-boxed items (excluding drum sets) are subject to a $30.00 restocking fee (per box) upon return for inspection and repackaging. Drum sets have a flat $100.00 restocking fee for inspection and repackaging.
  • Return Shipping: All return shipping costs are the responsibility of the buyer. This includes any customs duties, taxes, or tariffs on international returns.
  • Non-refundable Shipping Costs: Our Free Shipping promotion is applicable with purchase only. If you choose to return your purchase, the outbound freight will be deducted from your refund. If you paid the outbound freight, that outbound freight cost will not be refunded.
  • Refunds: Refunds will be credited to the original payment source (Credit Card, PayPal, etc.) within one business day of receipt and inspection of your return. Most banks take 3-5 business days for refunds to be returned to the card or bank account.
  • Other Limitations: We allow a maximum of three returns/exchanges per customer. After three returns, Memphis Drum Shop reserves the right to deny future returns until further notice. We do not accept returns or issue refunds on Special/Custom Orders, Layaways, or any purchases where Trade-ins or Store Credits are involved. We do not accept returns on Cymbal Box Sets, Hi-Hat Top Only cymbals or Hi-Hat Bottom Only cymbals.
  • Affirm/Synchrony: Orders purchased with financing from Affirm or Synchrony are not eligible for refund.

Store Credit

  • Store credit received from returns, trade-ins, or gift certificate purchases cannot be refunded or redeemed for cash.
  • Store credit can only be applied to future orders and cannot be retroactively applied to a previous order.